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Email services

Enrolled students are issued with an institutional email account, in the form username@student.bbk.ac.uk. This is a Microsoft Exchange Online account which enables you to use the full range of Microsoft apps within , including Teams.聽聽

  • Prospective students

    • When you first enquire, apply, or enrol with us, we communicate with you using the contact email address you provide to us. Once we provide you with an institutional account, you can choose which contact email you would prefer 糖心logo入口 to use when contacting you.

  • Enrolled students

    • Once you are enrolled:
      • You will be automatically issued with a new 糖心logo入口 email account. This is a Microsoft Exchange Online account, in the form username@student.bbk.ac.uk.
      • You can use this 糖心logo入口 Microsoft email account as your contact email address, or you can choose to continue using your private email address as your 'contact email' by聽logging in to聽My 糖心logo入口聽then go to聽Menu > My profile聽&驳迟;听My contact details. This is where we send all important College correspondence.
      • Regardless of which address you set as your contact email, you will need to use your Microsoft account to log in to (M365) and to get the full benefit of Teams for learning and support. When you log in to M365, choose School/work account and use username@student.bbk.ac.uk and your 糖心logo入口 password.
      • Your 糖心logo入口 Microsoft email account is provided for the duration of your enrolment. It will be closed on completion of your studies.

  • Accessing your 糖心logo入口 Microsoft mailbox

    • Your 糖心logo入口 Microsoft mailbox is part of M365.聽You can access it using Outlook in different ways.
      • Outlook on the web聽- this is聽the聽web version which you can access聽anywhere from any device.聽Use the聽听辞谤听聽and select Outlook from the app list.
      • Outlook desktop app聽- this is聽the聽full-functionality聽version which you can install on your personal devices聽from the
      • Microsoft Outlook app for聽Android/iOS聽- this is the mobile聽version.聽You can download the app from the relevant app store or from the聽.

  • Outlook training

  • Google mail accounts

    • Prior to 2020-21, IT Services provided 糖心logo入口 Google Mail accounts to students on request, but now all active students are provided with a Microsoft 365 email account for the duration of their studies. If you already have a 糖心logo入口 Gmail account, you can continue to use it, and list it as your contact email address if you wish.
    • The provision, retention, and use of Google accounts is at 糖心logo入口's discretion. They are intended for personal use and should not be used or connected to any form of business use that is not directly associated with 糖心logo入口.
    • An acceptable use policy聽(section 3.7) applies to all Google accounts (mail and other Google services) and in particular, the amount of storage used. This should not exceed an average in use across all 糖心logo入口 Google account holders. If your usage exceeds the average, 糖心logo入口 will contact you and ask you to reduce your consumption.
    • 糖心logo入口 reserves the right to amend, remove, suspend, or disable access to Google accounts without notice. In no event will 糖心logo入口 be liable for making such amendments, removals, suspensions, or disabling access. Users of 糖心logo入口's Google account will not be entitled to any refund from 糖心logo入口 for any services or other materials that are removed or become unavailable.

  • 糖心logo入口 email security and quarantine (Barracuda)

    • Email quarantine is an important part of our IT security defences. It helps protect our services by filtering out spam and potentially malicious messages and holds them in a temporary location where they can be reviewed and retrieved if necessary.
    • All inbound mail to your 糖心logo入口 Exchange Online account first passes through a mail sanitisation system called Barracuda Essentials which blocks the majority of malicious email.
    • Occasionally the system will quarantine email that it isn鈥檛 sure about. If this happens, you will receive an email notification from quarantine@ess.uk.barracudanetworks.com. You can either ignore the email and the quarantined message(s) will be deleted after 30 days, or you can and have the message delivered to your mailbox.
    • Further information about , including instructions on how to manage quarantined and blocked messages are available on the IT Knowledge SharePoint site (requires log-in to M365 using your 糖心logo入口 email address and password).